ࡱ> | u p !"#$%'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOQRSTUVWXYZ[\]^_`abcdefghijklmnoqrstvwxyz{ ~Root Entry:tO99fCCompObj!q 19 PePe 29 0rf0rfSummaryInformation(8DocumentSummaryInformation8 Props9&CV_iew `0rf0rf   "+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|h @511,0,2003,0816@511,0,2003,0816@@5C:\Documents and Settings\cbierwor\Desktop\Step-by-step guide to building a CMDB.mpp@5@5Q@ R@,S@ T@,U@V@W@ X@Y@ Z@[@\@@5@5@@5@@5@5@5@5  @5c՜.+,D՜.+, X`l  FRY-Consultants  Tue 7/11/06 Tue 7/11/061d?0h$0.000%0% StartFinish DurationWorkCost % Complete% Work Complete'7GSgs % CompleteCost DurationFinishStartWork% Work Complete0% % Complete$0.00Cost1d? Duration@,Finish@`Start0hWork0%% Work CompleteOh+'0 `h  step 1 project Malcolm Fry cbierwor27Microsoft Project@r3@({3@D̤@Oc :tOMicrosoft Project 9.0MSProject.MPP9MSProject.Project.99q*CFilter\0rf0rfCTableX0rf0rfCReport T0rf0rfCUdm  <P0rf0rfCEdl L0rf0rfCCommandBarH0rf0rfCMap D0rf0rfCVba 0rf0rfCGrouping@0rf0rfTBkndTask60f0fTBkndRsc00f0fTBkndCal=*0rf0rfTBkndAssn#0rf0rfTBkndCons0rf0rfTBkndOutlCode0rf0rfVarMeta&Var2DataFixedData%*FixedMeta$8Fixed2DataFixed2Meta#4VarMeta)FixedData FixedMeta(Fixed2Data!Fixed2Meta'Props } VarMeta"%Wx Var2DataP>FixedData$'&4SFixedMetaFixed2Data&(Fixed2Meta*2 VarMeta Var2Data),FixedData8FixedMeta+-LFixed2Data.Fixed2Meta~FVarMeta Var2Data/2"FixedDataFixedMeta13Fixed2Data4Fixed2MetaHProps VarMeta58(Var2Data8FixedData7:FixedMeta}6"Fixed2Data9;Fixed2Meta,>Hj4S        8  0 T    p    0 0 0 60 0 R0 0 n 0  0  0  0  0 4 0  0 P 0  0 l0 0 0 0 0 20 0 N0 0 j0 0 0 0 0 00 0 L0 0 h0 0 0 0 0 .0 0 J0 0 f0 0 0 0 0 , 0  0 H!0 !0 d"0 "0 #0 $0 $0 *%0 %0 F&0 &0 b'0 '0 ~(0  )0 )0 (*0 *0 D+0 +0 `,0 ,0 |-0  .0 .0 &/0 /0 B00 00 ^10 10 z20 30 30 $40 40 @50 50 \60 60 x70 80 80 "90 90 >:0 :0 Z;0 ;0 v<0 =0 =0  >0 >0 @ Se@@$ D ,ALA7`ZZ@0k@@$ D ,ALA7`Tas k@@$ D ,ALA7@XX@0@@$ D ,ALA7 XX@@F$ D ,ALA7 XX@@F$ D ,ALA7 XX@@P$ D ,ALAp{```@0H@@'V D ,ALA> jXX@@ D ,ALA> IXX@@ D ,ALA> Ealue@@$ D ,ALA> ]alue@@$ D ,ALA> `alue@@$ D ,ALA> calue@@$ D ,ALA> falue@@. 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5'$ '$  $ '$ 7*'$ $ 5'$ '$  $ '$ 8#'$ $ ''$ '$  $ '$ 9"'$ $ ''$ '$  $ '$ : '$ $  ''$ '$ ~ @&$ '$ ;'$ $ ''$ '$ j $ '$ <U'$ $ 5'$ '$  $ '$ =G'$ $ 5'$ '$  $ '$ >P'$ $ 5'$ '$  $ '$ ?L'$ $ 5'$ '$  $ '$ @B'$ $ 5'$ '$   $ '$ A='$ $ 5'$ '$   $ '$ B6'$ $ 5'$ '$   $ '$ C)'$ $ ''$ '$ F $ '$ D('$ $ ''$ '$ F $ '$ E''$ $ ''$ '$ F $ '$ F&'$ $ ''$ '$ < $ '$ G/'$ $ 7''$ '$ d $ '$ H.'$ $ 7''$ '$ Z $ '$ I-'$ $ 7''$ '$ Z $ '$ J,'$ $ 7''$ '$ Z $ '$ K+'$ $ 7''$ '$ P $ '$ L5'$ $ 6''$ '$ n $ '$ M4'$ $ 6''$ '$ n $ '$ N3'$ $ 6''$ '$ n $ '$ O2'$ $ 6''$ '$ n $ '$ P1'$ $ 6''$ '$ d $ '$ Q<'$ $ B''$ '$  $ '$ R;'$ $ B''$ '$  $ '$ S:'$ $ B''$ '$  $ '$ T9'$ $ B''$ '$  $ '$ U8'$ $ B''$ '$  $ '$ V7'$ $ B''$ '$  $ '$ WAX@Y?Z>WA'$ $ A''$ '$  $ '$ X@'$ $ A''$ '$  $ '$ Y?'$ $ A''$ '$  $ '$ Z>'$ $ A''$ '$  $ '$ [F'$ $ @''$ '$  $ '$ \E'$ $ @''$ '$  $ '$ ]D'$ $ @''$ '$  $ '$ ^C'$ $ @''$ '$  $ '$ _K'$ $ =''$ '$  $ '$ `J'$ $ =''$ '$  $ '$ aI'$ $ =''$ '$  $ '$ bH'$ $ =''$ '$  $ '$ cO'$ $ ?''$ '$  $ '$ dN'$ $ ?''$ '$  $ '$ eM'$ $ ?''$ '$  $ '$ fT'$ $ > ''$ '$ T @&$ '$ gS'$ $ >''$ '$ J $ '$ hR'$ $ >''$ '$ J $ '$ iQ'$ $ >''$ '$ 6 $ '$ jY'$ $ <''$ '$ | $ '$ kX'$ $ <''$ '$ | $ '$ lW'$ $ <''$ '$ r $ '$ mV'$ $ <''$ '$ h $ '$ nr'$ $ 5'$ '$  $ '$ on'$ $ 5'$ '$  $ '$ pdqc'$ $ "''$ '$  $ '$ rb'$ $ "''$ '$  $ '$ sa'$ $ "''$ '$  $ '$ t`'$ $ "''$ '$  $ '$ u_'$ $ "''$ '$  $ '$ v^'$ $ "''$ '$  $ '$ w]'$ $ "''$ '$  $ '$ x\'$ $ "''$ '$  $ '$ pd'$ $ "''$ '$  $ '$ ym'$ $ #''$ '$ $ $ '$ zl'$ $ #''$ '$ $ $ '$ {k'$ $ #''$ '$ |$ $ '$ |j'$ $ #''$ '$ |$ $ '$ }i'$ $ #''$ '$ r$ $ '$ ~h'$ $ #''$ '$  $ '$ g'$ $ #''$ '$  $ '$ f'$ $ #''$ '$  $ '$ o'$ $ o''$ '$ $ $ '$ q'$ $ o''$ '$ $ $ '$ p'$ $ o''$ '$ $ $ '$ z'$ $ n''$ '$ $ $ '$ y'$ $ n''$ '$ $ $ '$ s'$ $ n''$ '$ $ $ '$ x'$ $ n''$ '$ $ $ '$ w'$ $ n''$ '$ $ $ '$ v'$ $ n''$ '$ $ $ '$ u'$ $ n''$ '$ $ $ '$ t'$ $ n''$ '$ $ $ '$ '$ $ 5'$ '$ $ $ '$ '$ $ 5'$ '$ $ $ '$ '$ $ 5'$ '$ $ $ '$ '$ $ 5'$ '$ $ $ '$ '$ $ !5'$ '$ $ $ '$ '$ $ !5'$ '$ $ $ '$ '$ $ $''$ '$ $ $ '$ '$ $ $''$ '$ $ $ '$ '$ $ $''$ '$ $ $ '$ '$ $ $''$ '$ $ $ '$ '$ $ $''$ '$ $ $ '$ ~'$ $ $''$ '$ $ $ '$ }'$ $ $''$ '$ $ $ '$ '$ $ ''$ '$ &% $ '$ '$ $ ''$ '$ &% $ '$ '$ $ ''$ '$ &% $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ D% $ '$ '$ $ ''$ '$ D% $ '$ '$ $ ''$ '$ D% $ '$ '$ $ ''$ '$ :% $ '$ '$ $ ''$ '$ :% $ '$ '$ $ ''$ '$ N% $ '$ '$ $ ''$ '$ l% $ '$ '$ $ ''$ '$ l% $ '$ '$ $ ''$ '$ b% $ '$ '$ $ ''$ '$ b% $ '$ '$ $ ''$ '$ b% $ '$ '$ $ ''$ '$ b% $ '$ '$ $ ''$ '$ b% $ '$ '$ $ ''$ '$ X% $ '$ '$ $ ''$ '$ X% $ '$ '$ $ ''$ '$ v% $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ LMN ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$ '$ $ ''$ '$ % $ '$      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~step 1 projectbAssemble the project team and define the project ',Assemble project teammembers, define roles and responsibilities '>Create Project Executive Board.Select Project ManagerDesign Project(Select Project Teamject Team<Select Subject Matter Experts"Finalize Project,Obtain CMDB knowledge '$Rest of the guidejCreate and agree on CMDB goals and mission statement '8Review and define benefitsate the expected benefits ',Build a business casese and projecting ROI '(Define requirements ' sdfghdfgtyhujikasdfghjk dfghj>Select CMDB solution and toolslogy '@Construct and maitain your CMDB ',Driving ongoing valuevalue and driving continuous improvement 'aaaaaaaaaaaatDefine requirements and create IT Service Model Blueprint*Scope key activities,Finalize Project plan>ITIL foundations certificationVBuild a project resource reference library2Conferences and seminars Industry Groups Internet search.Books and publications<Classroom and online trainingPScope additional education requirements2Review CMDB solution map6Assess current environmentFObtain support of key StakeholdersJWrite CMDB project Mission Statement8Identify CMDB project goals8Research general CMDB goals6Summarize related problems,Prepare business casebenefits with StakeholdersPLink specific benefits to project goals8Research potential benefits8Research potential benefits,Build a business caseXIdentify and review governance requirementsbReview and refine key benefits with StakeholdersPLink specific benefits to project goalsjIdentify requirements to address potential problemsXReview and select supporting Best PracticesPPresent final report to Project SponsorHReview with Project Executive Board.Estimate project costs2Estimate project savingsDDesign IT Service Model BlueprintjDefine Configuration Item level and IT Service ModelJDefine Configuration Item attributesPDefine Configuration Item relationshipshDefine CMDB requirements to support other processesHDefine Service Catalog requirementsTIdentify inventory and asset requirementsLGet PEB and key Stakeholder approvalsDCollect and document requirements<Scope potential use of a CMDBhIdentify key Governance and Regulatory StakeholdersLPublish and distribute Best PracticesDCheck current levels of adherence0Document Best PracticesXSelect appropriate Best Practice frameworksVResearch relevant Best Practice frameworks<Document project requirements:Identify potential solutions*Identify root causes8Document potential problems2Review knowledge sourcesRCompile inventory and asset requirementsBIdentify asset data requirementsJIdentify inventory data requirementsBIdentify owners of listed assets,List asset categories6Determine asset definitionFPublish approved CMDB requirementsDCollect and document requirementsFScope Service Catalog for CMDB useTIdentify key Service Catalog StakeholdersLPublish agreed-upon CMDB requirementsReview and agree on CMDB requirements to support other processesDiscover and distill CMDB requirements to support other processes,Identify StakeholdersbDocument your structure, guidelines and criteriaHValidate your straw model structureBCreat your straw model structurejEstablish an IT service model analysis working groupBConstruct and maintain your CMDB*Select CMDB solution2Plan the CMDB populationFDocument draft relationship design\Review and agree on draft relationship designDefine CI relationships based service and infrastructure configuration structures@Document draft attribute designtReview and agree draft attribute design with Stakeholders\Consider attribute management and maintenanceDefine CI attributes based on service structure and infrastructure structureFPublish IT service model blueprint\Review and approve IT service model blueprintDefine IT service model blueprint governance, roles and procedures@Document and validate blueprint,Calculate project ROIRSelect tools to automate CMDB populationTEvaluate CMDB solutions and select vendor.Select vendors for RFPFDevelop RFP from detailed research@Determine build or buy strategyJAssess current in-house technologies:Define solution requirements<Conduct preliminary research jReview CMDB scope and requirements with Team MembersXPresent findings to Project Executive Board<Merge and normalize test data8Create reconciliation rules8Identify sequence for entry2Group CIs into data sets>Assess data source environment0Map Cis to data sourcesIdentify CIs&Revisit CMDB scope(Construct your CMDBDIdentify data sets for automation2Procure automation tools2Identify technology gapsTPresent final analysis to Project SponsorZReview analysis with Project Executive BoardNFinancial analysis for decision makers8Complete financial analysis>Itemize expected soft benefits>Itemize expected hard benefits.Itemize expected costsJIdentify financial analysis approach<Train the CMDB Team and Users&Populate your CMDB6Build supporting processesRCreate CI lifecycle management processes '>Implement measures and metricsJCreate a Service Improvement programBIntegrate federated data sources6Map federated data sources<Determine federation strategy<Install supporting technology"Install the CMDB*Plan production site8Select scalability approachbImplement lifecycle management for each CI group.Install control pointsVEstablish CI update methods and proceduresDAgree on owner's responsibilities\Identify how each attribute will be collectedLIdentify the owners of each attributeRIdentify CI type attributes at each stepNIdentify life cycle steps for CI group&Identify CI groups>Implement each support process`Identify control points for key processes stepsNIdentify actions for key process steps(Design process flow@Identify CMDB support processesZCreate use cases to validate data population,Release to production>Input additional data manually\Modify import scripts and reconciliation dataTRemove failed imported data from the CMDB0Validate import results(Perform data importbCode data input scripts and reconciliation rulesXPull data and clean in temporary data bases&Configure the CMDBTIdentify skill requirements for CMDB TeamZPublish training information and Team skillsLObtain feedback from each team member6Plan the training scheduleDCreate budget and obtain approval Select trainers6Document the training planfIdentify skill requirements for Users of CMDB data:Identify measurement domains>Select key metrics and targetsbObtain approval and determine communication plan*Vary focus over time6Tailor reports to audienceSet targets:Deveop score card per domainXIdentify existing improvement methodologiesdEnsure consistent communication from an Executive*Determine root causeImplement fixDCreate your straw model structure<Develop score card per domain_@ ' ( ) * *+ \, - . ` / 0 1 4 2 p 3 4 j 5 6 $ 7 8 9 B: ; < = @> ? @ RA B C bD E F :G H I >J rK L (M hN O P Q FR S T 0U vV W X *Y rZ [ \ f] ^ t_ ` a r7b c d e ^f g Jh i "j k l jm n 8 o h p #q 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