May 2010 Meeting
Recognition & Reward – Lisa Marcum of Progress Energy

September 2009 Meeting
Svc Portfolio & Catalog Mgmt – Terence Okus of TakeAway Knowledge Consulting Services, LLC
Knowledge Beyond the Service Desk – Keith Gibson of Knowledge Accelerators

March 2009 Meeting
HDI Service Quality – David Schmidt of Success Sciences
HDI Quiz – David Schmidt of Success Sciences
CA Service Management Solutions – Craig Tootle of CA

January 2009 Meeting
Unleashing the Enormous Power of Help Desk KPI’s – Jeff Rumburg of MetricNet

May 2008 Meeting – Problem Management & Focus Group Feedback
Problem Mgmt Handout
Problem Maturity Assessment
Problem Mgmt Presentation
Measure to Motivate Presentation

March 2008 Meeting
Defining Services for Service Catalog

October 2007 Meeting
ITIL v2, v3, and Business Service Management
Step by Step Guide to Building a CMDB – from Malcolm Fry Note: MS Project Required to Open

September 2007 Meeting
Presentation on Move / Add / Change

July 2007 Meeting
Presentation on Knowledge Management

July Open Forum Discussion – Scorecards / Dashboards
Sample Dashboard
Sample Team Dashboard
Sample Individual Dashboard

May 2007 Meeting
Presentation on Powering Your CTS Investment

March 2007 Meeting
Presentation on Organizational Change – Controlling Your Destiny

January 2007 Meeting
Presentation on Metrics & Incident Management

August 2006 Meeting
Presentation on Navigating the IT Job Market

June 2006 Meeting
Presentation on Asset Management

May 2006 Meeting
Presentation on Change and Release Management