About C5 Insight
C5 Insight accelerates business success by using their unique LUCK™ method for process improvement. They provide custom development in SharePoint, Salesforce.com and Microsoft CRM. Clients include: AAA, American Red Cross, AMF, Greenville Hospital System, Horry Telephone Cooperative, Inspiration Ministries, SAS, Rastelli Global, Sunbelt Rentals, Travelocity, Wells Fargo and Winston Salem State University. They are Microsoft Gold Certified and Salesforce.com Certified. For more information, visit www.c5insight.com.

Live Events in Atlanta GA, Washington DC, Raleigh NC and Charlotte NC. The 4 City Tour of: SharePoint, Salesforce.com, Microsoft CRM and Unified Communications. Free half-day events with multiple concurrent sessions. For more information and to register: www.successaccelerators.com

“Persystent® Software solutions ensure that end-user desktop and laptop computers are always available and fully functional whether in the office or on the road…

Today Persystent Suite is the fastest automated PC recovery solution on the market, restoring corrupted, changed or missing OS and application files in less than 30 seconds. On the roadmap is Persystent Server and a consumer version of Persystent Solo that will also recover data in addition to the OS and applications.

Overall, nothing, including viruses, malware or other unauthorized programs can stop a Persystent PC from returning to its desired configuration.” (http://www.persystent.com/corporate/company/)

“CA is committed to delivering our customers out-of-the-box Service Management best practices to reduce total cost of ownership. From its inception, we built CA Service Desk Manager on a framework of embedded ITIL processes and the ability to tightly integrate with other CA and third-party IT solutions,” said Brian Bell, senior vice president and general manager, CA Service Management. “The PinkVERIFY certification of all 14 ITIL processes is proof that CA is driving true IT process improvements and Lean IT efficiency in accordance with ITIL best practices.”

For more information, visit http://www.ca.com.

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TECO Energy’s Information Technology Service Desk team won the 2009 HDI Internal Team Excellence Award, an honor from the largest association for technical service and support professionals worldwide. The Service Desk beat out colleagues from Riverwoods, Ill.-based Discover Financial Services and Houston, Texas-based Memorial Hermann Healthcare, the largest hospital system in Texas. HDI Internal Team Excellence recognizes the service desk team that maintains the highest standards in technical support. HDI officials announced the award at their Annual Conference & Expo in Las Vegas.

TECO Energy's IT Service Desk wins the 2009 HDI Internal Team Excellence Award.

Sponsoring the Southeast Analyst of the Year award, B Virtual Inc. celebrated with the rest of the its Southeast Region members at the Mix Lounge at Mandalay bay on April 6th. The event, held during the HDI annual conference in Las Vegas, NV, was to recognize Matt Brunson for Southeast Support Analyst of the year, and Jeff Brooks as Southeast Officer of the Year. Attended by over 80 Southeast chapter members the event was a huge success. Congratulations to Matt and Jeff for their outstanding performance and commitment to the support industry!

Pictured are (From left): Darien Chimoff, Director of the Southeast Region of HDI, Matt Brunson, Support Analyst of Peak10, and Tim Dewey, CEO of B Virtual Inc.