Mission Statement
Our mission is to provide a networking forum for local area support professionals through programs and education focused on the continuous improvement of the support industry and its best practices!
Chapter Objectives
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Upcoming Meeting News
Special Presentations by David Tarabocchia and Alex Retter you don't want to miss! Mark July 21st on your calendar.Title: Process Optimization at the Service Desk
Presenter: David Tarabocchia, Senior Associate, IT Advisory Services, KPMG LLP
Bio: With nearly 10 years of IT industry experience, David specializes in helping clients achieve improved performance from their IT service management functions, processes and investments. David has earned an ITIL Foundation Certificate in IT Service Management and an ITIL Intermediate Certificate in Operational Support and Analysis. He is also a Certified Information Systems Auditor and Certified in the Governance of Enterprise IT. His thought leadership has been published as a chapter in the book IT Governance: An Introduction. He serves on the board of directors for Achieve Management, Inc., a leading provider of non-profit management services.
Presenter: Alex Retter, Principal Software Consultant, BMC Software, Inc.
Bio: Alex Retter is a Principal Software Consultant for BMC Software, Inc. [NYSE: BMC], a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. As member of the BMC software consulting team, Alex helps organizations design and realize their strategic vision for IT Service Management across their enterprise. Alex works closely with companies to assess their IT Service Management requirements and helps customers map a combination of industry best practices and their individual requirements to BMC solutions. Leveraging a solid mix of business experience and technical background, Alex provides BMC customers, sales teams, and partner organizations with a wide range of strategic assistance including discovery and solution architecture based on business drivers and business requirements, strategic roadmap and planning, and technical and solution evangelism at both industry and BMC events.
